The short version
- We collect what you tell us (your name, phone number, address, and what happened to your home) so we can respond and do the job.
- This website doesn't use advertising cookies, analytics trackers, or tracking pixels.
- We don't sell your personal information.
- You can ask us what we have about you, and ask us to correct or delete it, by emailing contact@
waterdamagerestorationinfriscotx.com .
Information you give us
When you call
If you call (469) 485-0041, we receive your phone number and whatever you share on the call. That usually includes your name, the property address, access or gate instructions, where the water came from, and which rooms are affected. If you have an insurance claim, you may also give us your insurer's name and claim number.
When you email
If you email us, we receive your email address and whatever you put in the message, including any photos you attach.
When you use a form on this site
When the callback form on our contact page is available, it asks for your name, phone number, the property address or neighborhood, the type of problem, and an optional message. Please don't send payment card numbers, Social Security numbers, or health details through the form or by email.
During a job
When we work in your home, we take photos, moisture readings, and notes about the damage and the drying progress. We use these to do the work and to document it for you and, if you ask us to, for your insurance company.
Information collected automatically
Like every website, ours is delivered by a hosting provider (Cloudflare). When your browser requests a page, the host processes standard technical details such as your IP address, browser type, the page requested, and the time of the request. This is used to deliver the site and to block malicious traffic.
As of the effective date above:
- We don't run analytics software on this site.
- We don't use advertising or retargeting cookies.
- Fonts, styles, and scripts load from our own domain, so your visit isn't reported to font or script providers.
- Our hosting provider may set a strictly necessary security cookie to tell real visitors from automated attacks.
If we add analytics or similar tools later, we'll update this page first.
How we use your information
- To answer your call, email, or request and to schedule or dispatch service.
- To inspect, dry, clean, and document the work at your property.
- To prepare estimates, invoices, and job records.
- To give your insurance company the documentation you ask us to send.
- To follow up about your job.
- To keep the website secure and working.
- To meet legal, tax, and licensing requirements.
We don't use your information for automated decisions about you.
Who we share it with
We don't sell your personal information, and we don't share it for advertising. We share it only in these situations:
- Service providers. Companies that host this website and provide our phone, email, and form services handle information for us so those services work.
- Your insurance company. If you have a claim and ask us to, we send your insurer or adjuster the photos, readings, and records for your job.
- Other trades you ask us to coordinate with. For example, a plumber or roofer working on the same loss may need your address and a description of the damage.
- Legal reasons. We may disclose information if the law requires it, or to protect the safety, rights, or property of our customers, our team, or the public.
- A change in the business. If the business is sold or merged, customer records may transfer to the new owner, who must keep honoring this policy.
Photos of your property
Photos and readings from your job are part of your job file. We don't publish photos of your home on this website, in advertising, or on social media unless you give us permission first.
How long we keep it
We keep job records for as long as we need them to finish the work, answer questions about it afterward, and meet our legal, tax, and insurance record-keeping obligations. Messages from people who don't become customers are kept only as long as needed to respond.
Your choices and rights
You can ask us to:
- tell you what personal information we hold about you,
- correct information that's wrong,
- delete information we don't need to keep by law.
Email contact@
How we protect it
This website is served over an encrypted connection (HTTPS), and we limit access to customer records to the people who need them to do the work. No website, phone system, or email service is perfectly secure, so we can't promise absolute security.
Children
This website is for homeowners, landlords, and tenants. It isn't directed to children under 13, and we don't knowingly collect personal information from them.
Links to other websites
Some links, such as the Google Maps link on our contact page, take you to websites we don't control. Their privacy practices are their own.
Changes to this policy
If we change how we handle information, we'll update this page and change the effective date at the top.
Contact us
Restoration Pros5757 Main St
Frisco, TX 75034
Phone: (469) 485-0041
Email: contact@